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Policies & Info

SHIPPING

We ship via USPS and UPS for a flat fee of $8.00. Standard shipping is 3-5 business days within the US depending on location. Most shipments go out the following day. Please call or email us should you require a faster shipping option.

INTERNATIONAL SHIPPING

We ship internationally to most countries. Delivery times vary for any shipment outside the US. All taxes and duties are the responsibility of the recipient and we are not able to estimate these costs. There are no refunds or exchanges on international orders.

PAYMENT

All payments are processed through PayPal.

RETURNS

If you are not completely satisfied with your purchase we will issue a refund for full price merchandise. Before returning items you must get approval via phone or email. Please do not return packages without approval. Items must be returned within 14 days of receipt in unused condition and in original packaging. Any item that is not in the same condition as it was shipped will not be accepted as a return. All sale items, apothecary, and lingerie are final sale and cannot be returned. Shipping costs are non-refundable and return shipping fees are the responsibility of the customer.

Please mail all returns to:


Alder & Co.

616 SW 12th Ave
Portland, OR 97211

PRIVACY POLICY

We are committed to protecting your privacy at all times. We will never sell, rent or disclose this information to any third party. Your credit card information is secure at all times and we never keep your credit card information on file.

GIFTS

We are happy to send your purchase as a gift. Please include a 'Note to Seller' when you checkout, with the recipients name and address, and the message to include on the card. You may also send us an email with any instructions.

DAMAGES

If you receive an item that is damaged, please contact us immediately at (503) 224-1647 or info@alderandcoshop.com. All damages must be reported within 48 hours upon receiving your order.

CONTACT

If you have any questions or comments, please call or email.
(503) 224-1647
info@alderandcoshop.com

Thank you!